EXCHANGES AND WARRANTIES

At Bricktopia, we strive to ensure your shopping experience. Before starting the exchange process, we suggest you read the terms and conditions. Once you meet the necessary requirements, we will review and process any exchange or warranty.

It's important to note that Bricktopia does not cover costs for product changes, except for the following exceptions:

• When the customer has experienced a defect in their set and has provided the required information.
• Exchange under warranty, provided that this has been accredited.

EXCHANGE POLICY

You have 14 calendar days from receipt of the product to make an exchange. If you exceed this deadline, we unfortunately cannot process your exchange.

There is no cost for processing the change.

You can choose any other product available in our online store to exchange, subject to inventory availability and delivery times. If the new product is priced higher, you will be required to pay the difference. If the price is lower, we will issue a coupon with the corresponding value for use on future purchases.

The product will only be eligible for exchange if it is in the same condition as when it was delivered: free of wear, scratches, in its original packaging, and odor-free.

If the original packaging is not available, a repackaging fee of $50 MXN will be applied, which must be paid when initiating the exchange process.

You can make the exchange by contacting us by email at contacto@bricktopia.mx or directly on our website, attaching your order number, email address registered at the time of purchase, and photographic evidence.

The photographs will be used to validate the product's condition. If the exchange is initiated, it must be received in its original condition, including all packaging and protecting it.

We reserve the right to issue refunds in cash or any other form of payment.

WARRANTY POLICY

We guarantee any manufacturing defects within 14 calendar days after receiving the product.

Our commitment to quality in the manufacturing of our products guarantees a reliable shopping experience that exceeds our customers' expectations.

The following cases are excluded where our products present:

1. Breakage of materials and other damage caused by misuse of the product.
2. Unauthorized alterations or modifications to its original structure.

We are a brand committed to our customers. Rest assured that we will process any request with complete conscientiousness.

With our quality guarantee, we are committed to repairing or replacing your product. If it's not immediately available, we'll offer a new one of the same value as the original. If you choose a higher value, you can pay the difference.

Warranty processing can be completed through any of our customer service channels, including social media, email, or our website, by attaching the requested evidence and information.

When warranties apply, Bricktopia is responsible for shipping costs of the product.

RETURN POLICY

At Bricktopia , our priority is to offer you quality products and a hassle-free shopping experience. If for any reason you are not satisfied with your purchase, we offer a return policy under the terms and conditions outlined below:

Conditions for Return

1. Return Period: You have 14 days from the date of receipt of the order to request a return.
2. Product Condition: The product must be unopened , in its packaging and in the same condition in which it was delivered.
3. Excluded Products: Returns of sale items, individual parts, or customized products are not accepted unless they have a manufacturing defect.

Return Process

1. Return Request: To start the return process, send us an email to contacto@bricktopia.mx or to our Whatsapp 5656589220 with your order number and the reason for the return.
2. Review and Approval: Once we receive your request, our team will review it and provide you with instructions for returning the product.
3. Shipping Costs: We are committed to a satisfactory shopping experience, so Bricktopia covers return shipping costs.

Refund

• Once we receive and verify the product, we will process your refund within 7 to 10 business days . The refund will be issued using the same payment method used for the original purchase.
• In the event of defective products or shipping errors, the full cost, including shipping costs, will be refunded.

Invoicing your purchase with us is very easy, once you have received your set please send us a message to contacto@bricktopia.mx or WhatsApp 5656589220 with the following information to issue your invoice.

• Order ticket number
• Regime in which you are registered (Legal Entity, Natural Person, Natural Person with Business Activity, Simplified Trust Regime, etc.)
• Name or business name as it appears on your Tax Certificate
• Address with Zip Code
• Use of CFDI

With this information we will proceed to issue your invoice, just make sure you contact us within 30 calendar days after receiving your set. Thank you very much!